The longer you work with and read about computers, the more horror stories you read about what went wrong. Whether there is a happy end to the story or not depends on whether the owner of the computer backs up their data and how regularly they do it.
Here’s my story. This happened late last week. My laptop is almost three years old, so it’s getting on for a laptop. Laptops are different from desktops, they are built to be small, not to last. This laptop pretty well contains my life – my business, my family history, my photos, my university notes, everything.
On Thursday night I had finished creating the handouts for a workshop I was giving the next day and I had printed them out so that I could check them and write notes on them. I hadn’t yet copied them to my flash drive because I wanted to check them first. I was answering an email in Outlook, using Word, when there was a sudden and subliminal blue screen of death and then the laptop restarted itself. That’s weird, I thought, and waited for the restart, which seems to be a lot slower these days than when the laptop was new.
The restart gave me a screen I’d never seen before. I don’t remember the exact words any more but it said something along the lines of “your computer failed. If the failure was not the result of new software do this, otherwise do that”. It also offered the Safe Mode option. Well, I hadn’t installed anything new lately so I chose the “go back to the last safe configuration” option.
It got stuck on a blue screen of death, which I imagine was the same one that flashed at me before the restart. My registry was corrupted or missing. Missing! How could it be missing?
I tried the whole process again with the “just start up as normal” option and got the same result. I tried the “old configuration” option again. How often do we do that – do the same thing again hoping for a different result? Well, I got what I should have expected.
When I tried the next time I went into Safe Mode. I’m not entirely sure what Safe Mode means but it sounded comforting. Everything worked fine and it started up fairly normally. The first thing I did was to copy my handouts for the next day on my flash drive. Then I printed them all out again in case I couldn’t print them at the Society from the flash drive and had to photocopy them.
I then went to look at Outlook. Outlook wouldn’t open – my mail file was gone. Missing. Disappeared. It was quite a large file, as you’ll know if you’ve had yours for a while and you’ve been able to find it. It had years and years of emails in there, from family, friends, clients, the lot. Gone.
I had a backup on the laptop hard drive that was at least a year old. No good.
This is where the happiness of the outcome of the story is dependent on whether I had a backup and how old it was. I’m happy to say that my last backup was that morning and I was able to get my mail file back.
I have struggled with the backup question for years. I’ve tried CDs and flash drives (too much hassle to remember to do it) and backing up over the wireless network to the desktop. We bought a portable hard drive when my laptop hard drive was running out of space a few months ago with all the photos and music it had on it, but it doesn’t get used regularly for backups.
I use an online backup service called Mozy, recommended by that prince among men, Dick Eastman on his blog. The backing up occurs at a schedule to suit me on the files and directories that I specify, without me having to do anything. That’s the crucial thing, for me. I don’t have to remember to do it and go looking for the media. It happens automatically. I’ve tested the restore part in the past when I stuffed up a database and it works just fine.
So I checked and sure enough, there was my Outlook mail file on the Mozy server, all 431MB of it. I clicked on restore and went to bed.
Unfortunately when I eagerly checked the next morning my mail file wasn’t restored – Mozy had lost the connection. It’s the internet, it happens. So I started the restore again, the message started counting down that it would take an hour and a half to restore, and I took my printed handouts and my flash drive and went to give my workshop.
When I got home, success!!! I had my mail file back, Outlook started up as though nothing had happened and started receiving emails. All in all I lost 12 hours worth of emails, from the last backup on the Thursday morning until the crash that evening.
Perhaps the loss of all your emails doesn’t sound that serious to you? We get too many emails as it is. Yes, I do get too many emails, but many of them are from clients telling me what they want and giving details of their ancestors, and many more are from relatives with information for me about my family. In some cases these emails are the sources of the data I have in my own family tree. I print these ones, yes, but I also keep them in Outlook so I can forward them to others and find them more readily in their family folders.
The potential loss of my email was a disaster for me and my business and my life. With only 12 hours worth lost I could email the people I knew I’d gotten emails from (yes, I had read them before they disappeared) to ask for the information again, and no harm was done to my professional relationships.
The moral of this story is obvious. We need a backup strategy that continues to work without us having to remember to do it. I use Mozy for the things that change constantly and the portable hard drive for things that don’t change much like my photo collection. There are other online backup services besides Mozy but it’s the one I like – it’s cheap and it works.
It’s free for up to 2GB of data and US$4.95 per month for unlimited data. It’s more expensive for business users. The security and peace-of-mind it gives is priceless.
Eventually all computers fail. Be ready when yours does.